This complaints process applies to Trillion Capital Markets Inc. d/b/a Trillion Digital.
How to complain
Email complaints@trilliondigital.io with a description of your concern, relevant transaction references, and how we can contact you.
Our response
We will reply within 2 business days of receiving your complaint. We aim to resolve complaints within 15 business days of receipt. If we need more time, we will explain the delay and provide an update on the expected resolution date.
Escalating to the Florida regulator
If your complaint about our money transmission activity remains unresolved, you may contact the Florida Office of Financial Regulation. You may also contact the regulator directly without waiting for our response.
- Online: Florida OFR complaint instructions and submission
- Phone: (850) 487-9687 (option 2, Division of Consumer Finance)
- Address: Florida Office of Financial Regulation, Division of Consumer Finance, 200 E. Gaines Street, Tallahassee, FL 32399
Online submission requires an Online Services account and a valid email address. The regulator’s complaint instructions also include a paper form if you cannot file online.
Related information: Licenses, Risks & Disclosures, and U.S. Terms of Service.