Frequently Asked Questions

General Questions 

  • To proceed to TDA's onboarding portal for Individuals, Corporations, and Institutions click here.

  • Trillion Digital Assets is operated by Trillion Capital Markets, Inc. a corporation incorporated in the state of Delaware.
    Our place of business is in Miami, Florida, and our headquarters are in the Brickell Area at 1001 Brickell Bay Drive, Suite 2731, Miami, FL 33131.

  • We value our clients’ privacy and security over everything. Our team prioritizes discreet and safe storage of personal data, as is required by applicable regulation. TDA safeguards information using robust end-to-end encryption, two-factor authentication, ensuring comprehensive protection and privacy.

  • Our trading team can communicate in English, Spanish, and Portuguese.

  • Of course, we care deeply about referring partners who send clients our way. To become a referring partner please click here.

  • To access the checklist of requirements, please click here.

  • Upon submitting all required KYC/AML documentation, prospective clients should expect between 12-24 business hours for our due diligence process to be performed. If an application requires more information, the onboarding process could take up to 3 business days.

  • Due to the nature of this industry, it is our duty to ensure all areas of our business are meeting stringent privacy and cybersecurity standards. We focus on ensuring strict internal/external operational security measures, communicate via encrypted systems and settle trades utilizing MPC custodial technology. We benefit from providing a truly segregated flow of funds by not commingling client funds from our firm’s funds, ensuring greater transparency and best practice risk management processes. To learn more about digital assets and the risk they pose please click here.

OTC Desk Questions

  • Chat & Phone: Best for participants that seek a seamless and simple execution experience with our traders. Our trading desk is operating during EST time zone and currently accepts orders from 8:00AM EST - 12:00AM EST.

    Trading Terminal (GUI): Best for active traders that require 24/7/365 connectivity and our off-exchange deep liquidity. We currently offer Market, Limit and Stop orders.

    API: Best for proprietary firms, market-makers, hedge funds, OTCs, and exchanges that require connectivity via their own systems.

  • Once clients have been successfully onboarded, we offer direct contact with our traders through various communication channels such as: Phone, Email, WhatsApp, Telegram, Skype, and others. Clients will receive designated account representatives who will reach out and provide details on our funding instructions, whether it be via fiat bank transfer or via digital assets wallet transfer.

    After establishing contact with us, orders may be executed as needed. Clients may request quotations for specific trade amounts, in a matter of seconds your trader will be able to provide a fixed quotation for the proposed trade.

    Alternatively, clients can also execute trades directly via our Trading Platform (GUI) available through web, mobile and iOS/Android.

    Once a trade has been executed, clients will receive a trade receipt via email confirming all the trade details.

  • Market, Limit, VWAP, TWAP, Iceberg and more.

  • Generally, OTC trade tickets start at $100k, and extend into the millions. Clients may execute orders in smaller sizes directly via the TDA trading terminal.

  • Through our deep liquidity pools, we can execute block trades for amounts exceeding 2,000 BTC.

  • Our business model is based around all-inclusive pricing. All of our quotes include our tight spreads. Regular banking charges do apply and may vary depending on the banking rails utilized.

  • Please contact us directly for details on available trading pairs.

  • Trade settlement times vary from T+0 and T+1.